FAQ
Products
How do I find the right size?
You will find the size chart on every product page. If you are unsure, write to us at kontakt@provatt.com and we will be glad to help.
Is there a warranty?
Statutory warranty rights apply, generally for 24 months from receipt of the goods where you deal as a consumer. If an item has a defect, email us at kontakt@provatt.com with your order number and photos of the defect.
How do I care for the products?
Care instructions are on the sewn-in label and in the product description.
Orders & Shipping
How long does delivery take?
Processing takes 1-3 business days. After that, delivery within Germany takes 5-8 business days (3-5 by express); Austria and other EU countries 7-12 business days (4-7 by express); rest of the world 10-20 business days. Delivery time starts from payment confirmation.
How can I track my order?
As soon as your order has shipped, you receive an email with the tracking number and a tracking link.
Can I cancel my order?
As long as the order has not shipped, we are happy to change or cancel it - write to us as soon as possible at kontakt@provatt.com. After shipping, you can use your 14-day right to cancel.
Where do you ship to?
We ship worldwide. Delivery times and costs by destination are shown at checkout and on our Shipping & Delivery page.
Payment
Which payment methods do you offer?
Credit card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay and Google Pay, and bank transfer where available. A full overview is on our Payment Options page.
Is checkout secure?
Yes. All data is transmitted with SSL encryption and processed only through PCI-DSS-certified payment providers. Full credit card details are never stored on our systems.
Returns & Refunds
Can I return an item?
Yes. As a consumer you have a statutory 14-day right to cancel from receipt of the goods, without giving a reason, plus a voluntary 30-day return. Full details are on our Cancellation & Returns page. To return an item, write to us at kontakt@provatt.com.
Who pays for return shipping?
You bear the direct cost of returning the goods. For a defective or incorrectly supplied item, we of course cover the cost.
When do I get my money back?
After we receive and inspect your return, we refund the amount within 5-10 business days to the original payment method.
Still have questions?
Email: kontakt@provatt.com
Service hours: Monday to Friday, 09:00-17:00 CET