Privacy Policy

Privacy Policy

Last updated: August 27, 2026

This Privacy Policy explains how Provatt ("we", "us", "our") collects, uses, and shares your personal information when you visit provatt.com (the "Site"), place an order, or otherwise interact with us. By using the Site you agree to the practices described here.

1. Information We Collect Automatically

When you visit the Site, we automatically collect certain information about your device and browsing, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the individual pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this as "Device Information".

2. Information You Provide

When you make a purchase or attempt to make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment details (payment is processed by our payment providers; we do not store full card numbers). We also collect any information you send us when you contact customer support. We refer to purchase-related data as "Order Information".

3. How We Use Your Information

  • Fulfil your orders (process payments, arrange shipping and delivery, send order confirmations and invoices)
  • Communicate with you and provide customer support
  • Screen orders for potential risk or fraud
  • Improve and optimise the Site
  • Where you have agreed, send you marketing about our products and offers

4. Sharing Your Information

We share your personal information with third parties who help us operate the store, for example:

  • Shopify, which powers our online store
  • Payment providers, who process your payment
  • Shipping and fulfilment partners, who deliver your order
  • Analytics and advertising providers (for example Google Analytics and Meta), to understand and improve how the Site is used and, where permitted, to show you relevant advertising

We may also disclose your information to comply with applicable laws, respond to lawful requests from public authorities, or protect our rights.

5. International Transfers

We operate globally and may transfer, store, and process your information in countries other than your own. Where required, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses for transfers outside the European Economic Area or the United Kingdom.

6. Your Rights

Depending on where you live, you may have the right to access, correct, update, port, or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent. If you are in the EEA or the UK, you also have the right to lodge a complaint with your local data protection authority. If you are a resident of certain US states, you may have the right to opt out of the "sale" or "sharing" of personal information and of targeted advertising; see our "Your Privacy Choices" page. To exercise any right, contact us at kontakt@provatt.com.

7. Data Retention

We keep your Order Information for as long as needed to provide the Services, comply with our legal obligations (including accounting and tax rules), resolve disputes, and enforce our agreements.

8. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, measure performance, and support marketing. You can control cookies through your browser settings and, where shown, through the cookie banner on the Site.

9. Children

The Site is not directed to children, and we do not knowingly collect personal information from children.

10. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the updated version on this page with a revised "Last updated" date.

Contact

For questions about this Privacy Policy or to make a request or complaint, contact us at kontakt@provatt.com.